Press Releases

Full Committee to Examine U.S. Airline Customer Service in Oversight Hearing Next Week

Washington, DC, April 28, 2017 | Justin Harclerode (202) 225-9446 | comments
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In light of recent widely reported incidents involving passengers on major U.S. airlines, the Committee of the House Transportation and Infrastructure Committee will hold a full committee oversight hearing next Tuesday to examine U.S. airlines customer service policies and issues, and what can be done to improve the flying experience for American travelers.

“Next week’s oversight hearing will give Committee Members an opportunity to get much-needed answers about airline customer service policies and what is being done to improve service for the flying public,” said Transportation and Infrastructure Committee Chairman Bill Shuster (R-PA).”

Next week’s full committee hearing is entitled, “Oversight of U.S. Airlines Customer Service.”  The hearing is scheduled to begin at 9:30 a.m. on Tuesday, May 2, 2017, in 2167 Rayburn House Office Building.

Witness List:

  • Mr. Oscar Munoz, Chief Executive Officer, United Airlines; accompanied by Mr. Scott Kirby, President, United Airlines
  • Ms. Kerry Philipovitch, Senior Vice President of Customer Experience, American Airlines
  • Mr. Joseph Sprague, Senior Vice President of External Relations, Alaska Airlines
  • Mr. Bob Jordan, Executive Vice President and Chief Commercial Officer, Southwest Airlines
  • Mr. William J. McGee, Aviation Consultant, Consumers Union

    More information about the hearing, including testimony, additional background information, and live webcast, will be posted here as it becomes available.

    *Important Logistical Information for the Media*

  • Next week’s hearing will be open to the public, with a high turnout expected.  Seating for media will be on a first-come, first-served basis.  There will be a separate line for media prior to entry to the hearing room, and a section generally reserved for media will be available to the right side of the room.  Room 2253 of the Rayburn Building will also serve as an overflow.
  • The hearing room will open 15 minutes in advance of the 9:30am start time for print media to set up.  Broadcast outlets with cameras please contact the House Radio/TV Gallery (202-225-5214) to sign up for coverage.
  • Due to limited room space, still and hand-held video photographers shooting cuts will be restricted to the sides and back of the hearing room.


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