A Review of the Federal Aviation Administration’s Air Traffic Controller Hiring, Staffing and Training Plans

2167 Rayburn House Office Building

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0 Wednesday, June 15, 2016 @ 10:00 | Contact: Jim Billimoria (202) 225-9446

This is a hearing of the Subcommittee on Aviation.

Summary of Subject Matter

Official Hearing Transcript

Witness List:

  • Ms. Teri L. Bristol, Chief Operation Officer, Air Traffic Organization, Federal Aviation Administration (accompanied by Mr. Rickie Cannon, Deputy Assistant Administrator for Human Resource Management, FAA) | Written Testimony
  • Mr. Matthew Hampton, Assistant Inspector General for Aviation Audits, Office of Inspector General, Department of Transportation | Written Testimony
  • Mr. Paul Rinaldi, President, National Air Traffic Controllers Association | Written Testimony
  • Mr. Randolph “Randy” Babbitt, Senior Vice President of Labor Relations, Southwest Airlines | Written Testimony


  • Shuster and LoBiondo Opening Statements
    Hearing on “Review of FAA Controller Hiring, Staffing and Training Plans”
    June 15, 2016
    (Remarks as Prepared)

    Chairman Bill Shuster (R-PA)
    Committee on Transportation and Infrastructure

    Aviation safety is a top priority of the Committee.  The U.S. has one of the safest aviation systems in the world, largely due to the dedication of our air traffic controllers and FAA safety personnel.

    However, it’s clear from numerous reports that the FAA has not hired and trained enough fully certified controllers, or CPCs, at our busiest ATC facilities to make up for the thousands of controllers hired during the 1981 strike, who are reaching mandatory retirement.

    It’s not clear why the FAA has dropped the ball on controller hiring, placement, and training given the fact that these mass retirements were anticipated for years.

    Many of the problems can be attributed to poor management of the sequestration, as well as the timing and poor execution of significant – and questionable – changes to the controller hiring process.

    This is another example of the FAA’s long-standing inability to adequately manage its controller workforce.  Under the status quo, passengers will suffer if the FAA is forced to reduce air traffic flows across the country due to a lack of controllers at key locations, including Atlanta, Chicago, Dallas-Fort Worth, Houston and New York.  Today, we see news reports of the security lines in airports, but if the FAA can’t address this issue, we could see similar lines on the tarmac as well.

    I look forward to hearing from our witnesses on how to address this problem.

    Chairman Frank LoBiondo (R-NJ)
    Subcommittee on Aviation

    At a Subcommittee roundtable in December, the DOT Inspector General and National Air Traffic Controllers Association highlighted a number of challenges the FAA continues to face in ensuring that our nation’s busiest air traffic control facilities are staffed with the most experienced and highly trained air traffic controllers, or CPCs.   

    Like most people, when I board a major airliner, I assume the pilots are highly experienced and well-trained.  But that flight, at least under today’s ATC system, is going to be guided to its destination by a hard-working team of dedicated FAA air traffic controllers.  Like with airline pilots, we assume that the FAA’s 14,000-plus controller workforce are highly trained and experienced.

    However, in 2012 and 2016, the DOT IG found that a high percentage of the controllers at our busiest ATC facilities, including the terminal radar approach control facilities in Atlanta, Chicago, Dallas-Fort Worth, Houston, and New York, are so-called “developmental” controllers, or trainees, who cannot manage traffic without the direct supervision of a fully certified controller or facility manager.  In addition, of the 14,000-plus controller workforce, just over 10,600 controllers are fully certified, which is a 27-year-low. 

    I am also concerned about the safety implications of the rising workload for CPCs, many of whom are subject to mandatory six-day work weeks and high rates of overtime.   

    This drop in CPCs can be attributed to several factors.  Over the past several years, the FAA has struggled to replace the thousands of controllers who were hired during the 1981 Professional Air Traffic Controllers Organization strike, most of whom have reached the agency’s mandatory retirement age of 56. 

    The FAA’s hiring efforts were severely hampered in 2013, when the agency stopped training new hires at its training academy in Oklahoma City due to sequestration.  In 2014, the FAA abruptly changed its controller hiring process, and made even further poorly executed changes in 2015.  Consequently, the FAA has missed its controller hiring targets for six consecutive years.

    To its credit, in the past year, the FAA has made some progress on the hiring front with the agency stating it will reach its hiring goal this year.  Some of the internal bottlenecks that were highlighted at the December roundtable, including prolonged security and medical reviews, have been addressed.  The FAA has also worked with NATCA on a revised policy to facilitate the transfer of fully certified controllers to the busiest ATC facilities.

    That being said, we have a long way to go.  In addition to seeing little improvement in the deployment of fully certified controllers, I’m concerned that the agency’s revamped controller hiring process is not putting forward the highest quality controller candidates, as evidenced by a 20 percent drop in the FAA Academy pass rate since the hiring process was changed, with academy failures a whopping 142 percent above the FY 2015 forecasted level. 

    Yesterday, the parents and instructors of one of our nation’s many fine Collegiate Training Initiative (CTI) institutions met with me to share their frustrations with the FAA’s revamped controller hiring process.  It’s a story that I have heard countless times over the past two years, but one that is no less saddening.  Their experience has led me to conclude that the current controller hiring process is underserving our nation and the flying public.  Nearly 3,000 highly qualified CTI graduates who want to serve as air traffic controllers were left in the cold when the FAA changed its hiring process, with many more abandoning their hopes because they have aged out.  And yet here we are holding a hearing on inadequate controller staffing levels.  I hope that our witnesses can explain why the FAA eliminated the CTI program preference.

    If further progress is not made in the areas of controller hiring, placement, and training, our nation’s ATC system may not be able to handle rising airline operations and passenger demand, which is expected to reach one billion passengers by the end of the next decade. 

    Should the FAA not hire, train, and retain sufficient numbers of controllers, the FAA may be forced to reduce airline operations to the detriment of passengers, shippers, and the overall economy to ensure safety is not compromised.  We saw this scenario played out in April 2013, when the FAA curtailed ATC operations across the country due to sequester-related controller furloughs, causing a week of historic airline delays and cancellations. 

    I look forward to hearing from our witnesses on ways we can work together to address these long-standing problems. 

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